1. Who we are & what this is
These Terms govern your use of Glidely Platform (web, APIs, voice agents, and related services). By using Glidely, you agree to these Terms and our Privacy & Security Policies. If you're accepting on behalf of a company, you represent that you're authorized to bind that company.
2. Service scope (what you get)
Glidely helps teams capture requirements, generate RFx docs, collaborate with vendors, and run AI-assisted workflows.
- AI Assistant: Content generation using contracted AI providers.
- Docs & RFPs: Drafting, editing, PDF export.
- Communications: Real-time voice services via third-party providers.
- Collaboration: Organization / project workspaces, invites, roles.
- Background jobs: Queueing for long-running tasks.
We may ship features in beta; they can change or be discontinued. We'll avoid breaking changes without reasonable notice.
3. Account & access
- Access is available to anyone who signs up. You must keep credentials confidential.
- You're responsible for your content and for ensuring you have rights to use and share it.
- You won't misuse the Service (no unlawful, infringing, harassing, or high-risk uses).
4. Customer content & IP
- Your content stays yours. You grant Glidely a limited license to host, process, transmit, and display your content to provide the Service and improve security, reliability, and quality (e.g., abuse detection, troubleshooting). We don't claim ownership of your data.
- Feedback is welcomed; we may use it without restriction or obligation.
5. Third-party services
We rely on reputable providers (AI, cloud, communications). We'll make information about material subprocessors available upon request and keep it current. If a provider has an outage, we'll coordinate mitigation and give status updates.
6. Confidentiality
Each party may receive confidential information from the other. We will protect it with reasonable safeguards and use it only for providing or receiving the Service. Exceptions apply for information that becomes public, was already known, or is independently developed.
7. Acceptable use
No malware, DDoS, credential stuffing, or scraping that violates others' rights; no attempts to bypass security; no illegal or discriminatory content. Don't use the Service to build or train competing foundation models.
8. Data protection; DPA
When we process personal data on your behalf, we act as processor and you act as controller. For such processing, our Data Processing Addendum (DPA), including Standard Contractual Clauses for international transfers, forms part of these Terms.
9. Availability, support, and changes
- Pilot SLA: We target high availability; formal uptime SLAs are available on enterprise plans. We'll communicate maintenance windows and service incidents.
- We may update the Service and these Terms. Material changes will be notified in advance and will not retroactively reduce contractual protections.
10. Warranties
We warrant that we have the right to provide the Service and will use commercially reasonable efforts to keep it secure and free of known severe defects. Otherwise the Service is provided "as is."
11. Indemnities
- We'll defend your organization against third-party claims alleging the Service (as provided by us) infringes IP, and pay settlements/judgments we approve, provided you notify us promptly and allow us to control the defense. Not covered if the claim arises from your data, your configurations, or use in combination with non-Glidely items.
- You'll defend us from claims arising from your content or unlawful use.
12. Limitation of liability
To the fullest extent permitted by law:
- Neither party is liable for indirect or consequential damages (lost profits, loss of goodwill, etc.).
- Each party's aggregate liability under these Terms is capped at an amount equal to the fees paid (or payable) by Customer to Glidely for the Service in the twelve (12) months immediately preceding the event giving rise to the claim (enterprise contracts may set a higher cap). These caps do not apply to (a) IP infringement indemnity, (b) confidentiality breaches, or (c) willful misconduct or gross negligence.
13. Term, termination, and suspension
- Either party may terminate for material breach if uncured within 30 days after notice.
- You may export your data before termination; we'll provide reasonable assistance.
- We may suspend accounts for security risks, non-payment, or legal requirements; we'll notify when practicable.
14. Dispute resolution; governing law
- Governing law: Delaware; venue: San Francisco, California courts.
- Either party may seek injunctive relief for misuse of IP or confidential information.
- Optional binding arbitration and class-action waiver may be offered for self-serve users; enterprise MSAs can supersede this section.
15. Order of precedence & entire agreement
If there is a conflict between these Terms, a DPA, and an enterprise MSA/SOW, the order is: MSA/SOW → DPA → these Terms. These Terms constitute the entire agreement absent an MSA.